Your Account

Your Rockabilly Roasting account gives you access to your order history, subscriptions, saved addresses, and account settings -- all in one place.

Signing In

Rockabilly Roasting uses magic link sign-in for retail customers. There is no password to create or remember.

How Magic Link Login Works

1. Go to the Sign In page (click "Sign In" in the site header, or visit /account/login).
2. Enter the email address associated with your account.
3. Click Send sign-in link.
4. Check your email inbox. You will receive a message with a sign-in link.
5. Click the link in the email. You are now signed in and taken to your account.

A few things to keep in mind:

• The link expires after 15 minutes. If you wait too long, you will see a "Link Expired" page. Just go back to the sign-in page and request a new link.
• Each link can only be used once. If you click it a second time, it will not work. Request a new one if needed.
• Your session lasts 30 days. After signing in, you stay logged in for 30 days before needing to sign in again.
• No account? No problem. If you enter an email that does not have an account, you will see the same confirmation message (for security reasons). Accounts are created automatically when you place an order or start a subscription.

If You Do Not See the Email

• Check your spam or junk folder.
• Make sure you entered the correct email address.
• Wait a minute or two -- email delivery is usually fast but can occasionally be delayed.
• Try requesting another link from the sign-in page.

Navigating Your Account

Once signed in, your account has four sections accessible from the sidebar (on desktop) or the navigation pills at the top (on mobile):

• Settings -- Update your name and email
• Orders -- View your order history
• Subscriptions -- Manage your coffee subscriptions
• Addresses -- Add, edit, and manage shipping addresses

Account Settings

The Settings page lets you update your personal information.

What You Can Change

• First name and last name
• Email address

To update your information:

1. Go to Account > Settings.
2. Edit the fields you want to change.
3. Click Save changes.

You will see a confirmation message when your changes are saved.

Important: If you change your email address, future sign-in links will be sent to the new address. Make sure you have access to the new email before changing it.

Order History

The Orders page shows all of your past orders, including both one-time purchases and subscription deliveries.

Viewing Your Orders

1. Go to Account > Orders.
2. You will see a list of all your orders, showing:
   • Order number (e.g., ORD-3A7F9B12C0)
   • Date placed
   • Total amount
   • Status -- Processing, Confirmed, Shipped, Delivered, Complete, On Hold, Cancelled, Expired, or Refunded

Orders are color-coded by status so you can quickly see where things stand.

Viewing Order Details

Click on any order to see the full details:

• Line items -- Each product in the order with quantity, unit price, and line total
• Cost breakdown -- Subtotal, shipping, tax, and total
• Shipping address -- Where the order was shipped
• Tracking information -- Carrier name and tracking number (once shipped)

Use the "Back to orders" link at the top to return to the full list.

Subscription Management

The Subscriptions page shows all of your coffee subscriptions. For a full guide on how subscriptions work, see the Subscriptions Guide.

What You See

Each subscription card displays:

• Plan name and delivery frequency (e.g., "Every 30 Days -- Monthly")
• Quantity per delivery
• Status badge:
  • Active (teal) -- Your subscription is running normally
  • Paused (amber) -- Deliveries are on hold
  • Cancelled (gray) -- The subscription has ended
  • Past Due (red) -- A payment issue needs attention
  • On Hold (amber) -- The subscription has been placed on hold by staff
  • Expired (gray) -- The subscription has reached the end of its term

Note: Status badges display lowercase values as stored in the system (e.g., "active", "paused", "past_due") rather than formatted labels.

• Next order date (for active subscriptions)

Actions You Can Take

• Pause -- Temporarily stop deliveries. Click Pause, then confirm.
• Resume -- Restart a paused subscription. Your billing cycle resets from the resume date.
• Cancel -- Permanently end the subscription. Click Cancel, then confirm.

If you do not have any subscriptions yet, you will see a link to browse available subscription plans.

Address Book

The Addresses page lets you manage your saved shipping addresses. These addresses are used for orders and subscriptions.

Viewing Your Addresses

Go to Account > Addresses to see all your saved addresses. Each address card shows:

• Name
• Street address
• City, state, and ZIP code
• A Default badge if it is your default address

Adding a New Address

1. Click the + Add address button in the top right.
2. Fill in the form:
   • First name and last name
   • Company (optional)
   • Street address
   • Apartment, suite, etc. (optional)
   • City, state, and ZIP code
3. Click Save.

Editing an Address

1. Find the address you want to change.
2. Click Edit.
3. Update the fields as needed.
4. Click Save.
5. To discard your changes, click Cancel below the form.

Setting a Default Address

Your default address is used as the pre-selected shipping address when you place new orders.

1. Find the address you want to make default.
2. Click Set default.

The "Default" badge will move to the selected address.

Deleting an Address

1. Find the address you want to remove.
2. Click Delete.
3. Confirm the deletion in the dialog that appears.

Note: You cannot delete your default address. If you want to remove it, first set a different address as your default. You also cannot delete your last remaining address.

Signing Out

To sign out of your account:

• On desktop: Click Sign Out at the bottom of the account sidebar.
• On mobile: Scroll down to the bottom of any account page. The Sign Out option appears after the navigation pills (you may need to access it from the sidebar menu).

After signing out, you are returned to the home page. You will need to request a new magic link the next time you want to sign in.

Quick Reference